Return Policy

Greentoe Return Policy

Greentoe has standardized our returns policy across all of our retailers. The below policy outlines qualifications and instructions for facilitating a return or exchange.

Photography: 30-day return
Optics: 30-day return
Music Instruments: 14-day return
Televisions: 30-day return

Return Instructions, Photography and Music Instruments

You must contact Greentoe at support@greentoe.com to obtain an RA# and instructions for return. Returns must be unopened, brand new, in original undamaged packaging with all accessories, paperwork, warranty cards, and UPC#'s intact on the box. Items returned not in above condition may be subject to a restocking fee up to 15%.

Return Instructions, Television

Contact Greentoe for returns of factory-sealed or open like-new merchandise within 30 days of the purchase date. The original manufacturer’s packaging is required for a refund. If the Television package is damaged upon delivery, refuse the delivery and contact Greentoe. If the TV is damaged or not working properly after delivery, we can arrange for the carriers to inspect the TV. If a return or exchange is necessary at that point, we will arrange for that. If you change your mind or want an exchange, you will be responsible for return shipping and any associated restocking fees.

Return Shipping

If your item arrived damaged, missing parts, or incorrect, please contact Greentoe as soon as possible (within two days) to facilitate a speedy return. In this case, you will not be charged for return shipping. If you use the item, open the box, or change your mind, you will be required to pay return shipping and any associated processing fees.

Non-Returnable Items

  1. Batteries
  2. Cameras with shutter counters over 200, or over 60 minutes of use (video)
  3. Special Order
  4. Clearance
  5. Film
  6. Paper
  7. Canon Cine Cameras and Cine Lenses

1. How many days do I have to make a return?

You have 30 days from the date that your offer is accepted in order to make a return, with the exception of music instruments. If your order arrives damaged, missing parts, or incorrect, contact Greentoe within two days to ensure an expedited process.

Please note that the item must be postmarked by day 30 in order to be considered within the return window. Please take this into consideration when requesting the return.

2. Who do I contact to make a return?

Email support@greentoe.com to facilitate a return, and we will work with the retailer to get you an Return Authorization.

3. Who pays the return shipping?

If an item arrives damaged, incorrect, missing parts, or otherwise compromised upon receipt, the retailer will send you an RA number and pre-paid label with instructions on how to return. If you decide you want a different item, change your mind, or the error is no fault of the retailer, return shipping is the responsibility of the customer. The shipping may be deducted from your return amount.

4. What do I include with my return?

All packaging, literature, accessories, or anything else that came in the box with your order.

5. Is there a restocking fee?

Some returns may be subject to a restocking fee if they are opened or used before returning. If you have not opened the item and have simply changed your mind, there is no restocking fee. Also, restocking fees do not apply to items returned with a damaged/missing claim. Most restocking fees are 10-15% depending on the retailers assessment of the returned item.

Please note that in some cases, the cost of shipping the original item to you may be deducted from the refund amount.

6. When do I get my refund?

Refunds are sent after the returned item has been received by the retailer and assessed, less any possible restocking fees (if they apply) within a reasonable window of time. Most refunds are sent within a day or two of receipt. Please allow 5-10 business days for your bank to process refunds if applied to your CC. Paypal refunds are usually instant or within a day.

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