All Products Sold by Manufacturer Authorized Retailers
30 Day Return Policy
FAQ's
Yes. After a TV repair, coverage continues until the earlier of the plan's expiration or the cost of all paid claims equaling the TV's purchase price.
TVs 42 inches or larger are serviced in-home when possible; smaller units may be depot/mail-in or carry-in. You'll receive instructions after filing the claim. If we require your TV to be shipped, we will cover the shipping costs for both ways.
If the TV is deemed beyond economic repair, SureBright provides a replacement of like kind and quality or a cash/card settlement not exceeding the original price paid.
Exclusions mirror the general list: cosmetic issues, misuse or improper installation, commercial use without a commercial plan, data/content, external events (fire, flood, lightning, except surge), loss or theft, etc.
TV extended coverage includes burn-ins, mechanical/electrical failures, panel, power-supply, main-board or backlight faults, normal wear-and-tear, and power-surge damage.
No. The service agreement is not transferable to a subsequent owner.
Drop-in coverage (power surge) is active immediately; the breakdown portion starts when the manufacturer's warranty (or the screen/panel sub-portion of it) ends.
You can submit a claim online at https://customer.surebright.com/ or call us at +1-855-306-4874 within 30 days of the failure. All details, including your Terms & Conditions, are emailed to you at the address used during your product purchase immediately after the warranty is bought.
Product Unavailable
We are sorry. At this time, we are not accepting offers on this product.